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Important information about remote administration:
- Crystones Support team members will be able to control and see your computer.
- Crystone cannot see anything else than what is on your screen.
- All Crystones support team members have a agreement of silence, and will not spread any information seen on your computer.
- All information is encrypted and therefore secure.
- You can exit the remote session at any time by pressing the Escape key.
To start the remote administration:
- Contact Crystones’ customer service, if we see that the problem is easy to solve through remote administration we will guide you to this site.
- Fill in the session code given to you by the Crystones’ support team member and fill in the text box below, press start session.
- Download the promted file and choose to “run” it.